Privacy Policy

1. Who We Are

Longview Ledger operates from Unit 21-4, Wisma Damai, Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia. For data-related enquiries, contact us at [email protected].

2. Data We Collect

We collect personal data in the following circumstances:

• Contact enquiries: Name, email address, phone number (optional), and any message content you provide through our contact form.
• Programme enrolment: Name, email address, phone number, and payment details processed by our payment provider.
• Website usage: Technical data including IP address, browser type, pages visited, and duration of visit, collected via analytics tools subject to your cookie preferences.

3. How We Use Your Data

• Responding to enquiries about our programmes
• Processing programme enrolments and confirming session places
• Sending session reminders and relevant programme communications
• Improving our website and programmes through anonymised analytics
• Meeting our legal and regulatory obligations under Malaysian law

4. Legal Basis for Processing

Under the PDPA 2010, we process personal data on the following bases:

• Consent: Where you have submitted a contact form or expressly agreed to communications.
• Contractual necessity: Where processing is required to deliver a programme you have enrolled in.
• Legitimate interest: For analytics and website improvement, where we have balanced our interest against your rights.

5. Data Retention

Enquiry records are retained for twelve months following the last communication. Programme enrolment records are retained for seven years for accounting and legal compliance purposes. Analytics data is retained in anonymised form for up to twenty-four months.

6. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, or loss. Data submitted through our website is transmitted over encrypted connections (HTTPS). Access to personal data within our organisation is restricted to staff who require it to fulfil their duties.

7. Cookies

Our website uses cookies to support basic functionality and, with your consent, to collect anonymised analytics data. You can manage your cookie preferences at any time via our Cookie Policy page.

8. Third-Party Services

We may use third-party services for analytics (such as Google Analytics), email delivery, and payment processing. These providers process data on our behalf and are subject to their own privacy practices. We do not sell personal data to third parties or use it for advertising purposes.

9. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies before providing personal data.

10. Children's Privacy

Our programmes are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18.

11. Your Rights

Under the PDPA 2010, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request erasure of data we are not required to retain
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Department of Personal Data Protection Malaysia

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

12. Changes to This Policy

We may update this policy from time to time. Changes will be published on this page with a revised effective date. Continued use of our website following publication of changes constitutes acceptance of the updated policy.

13. Contact for Data Enquiries

For any questions about how we handle personal data, please write to us at [email protected] or by post to Longview Ledger, Unit 21-4, Wisma Damai, Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia.